DISH s first priority is customer experience, and our agents excel at simplifying lives and helping communities get the most from their TV experience. For over 40 years we have been tuned in to the needs of customers. It s why we ve earned the J.D. Power accolade of being #1 in Overall Customer Service six years in a row, and #1 in overall Customer Satisfaction four years in a row.
Job Duties and Responsibilities:
As a Polish Bilingual Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions including suggesting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience. You will be providing solutions to customers, from simple concerns to escalated and complex situations. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you!
In this role, you will:
Always have at least 2 days off in a row
Support customers between the hours of 7 AM to 8 PM MT
Two shift structures: 8 hour shifts 5 days a week, or 10 hour shifts 4 days a week
Have open availability including weekends and holidays, that allows for potential schedule change based on business needs
Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
Engage with a diverse consumer base to provide solutions for customer needs and technical issues
What s in it for you?
This is a Full Time, Work-From-Home position #remote
10% increase to your starting rate upon completing apprenticeship
Extensive Benefits Package
Medical, Dental, Vision Insurance
PTO and Paid Sick Time
401(k) Investments with Company-matched funds
Discounted DISH, Sling & Boost services
Opportunity is our greatest benefit
Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.
Click here to watch a short video previewing the Top 10 reasons to join our award-winning customer experience team to help keep people, families and communities connected to the news and entertainment that matters!
Skills, Experience and Requirements:
Ideal representatives have:
High School diploma, GED, or equivalent experience
Six months of related customer service and troubleshooting experience and/or training
An openness to being coachable and a desire to learn new techniques
All representatives must have:
The ability to navigate company communications and programs in English while speaking with customers in English and Polish
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
Ability to be on camera during all video meetings
Open availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidays
Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience speaking to customers over the phone
Where you'll be working:
You'll be working from home! At DISH, we understand the modern employee may need to operate fast on their feet and out of the office. Working from home allows you to perform a professional workday from the comfort of your home.
Work-at-Home Technical Requirements:
DISH will provide all equipment required to perform the role aside from home internet!
Dedicated home office workspace with:
Stable Cable, DSL, or Fiber ISP internet connection with minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime and no bandwidth or data caps
Wired ethernet between modem and PC without the use of an adapter: Wi-Fi / wireless is not supported
All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law.
Starting Pay varies by your home location:
Arizona $15.50 + $1 Language Differential
Arizona, Phoenix $15.00 + $1 Language Differential
Colorado $16.00 + $1 Language Differential
Connecticut $16.50 + $1 Language Differential
Florida $15.00 + $1 Language Differential
Georgia $15.00 + $1 Language Differential
Illinois $16.00 + $1 Language Differential
Indiana $15.00 + $1 Language Differential
Kansas $15.00 + $1 Language Differential
Massachusetts $16.50 + $1 Language Differential
Maine $15.50 + $1 Language Differential
Maryland $16.00 + $1 Language Differential
Michigan $15.50 + $1 Language Differential
Minnesota $16.00 + $1 Language Differential
Mississippi $15.00 + $1 Language Differential
Missouri $15.00 + $1 Language Differential
Nebraska $15.00 + $1 Language Differential
New York $16.50 + $1 Language Differential
New Mexico $15.00 + $1 Language Differential
New Jersey, $16.50 + $1 Language Differential
North Carolina $15.00 + $1 Language Differential
Ohio $15.50 + $1 Language Differential
Ohio, Hilliard $15.00 + $1 Language Differential
Oklahoma $15.00 + $1 Language Differential
South Carolina $15.00 + $1 Language Differential
Pennsylvania $15.50 + $1 Language Differential
Tennessee $15.00 + $1 Language Differential
Texas $15.00 + $1 Language Differential
Utah $15.00 + $1 Language Differential
Virginia $15.50 + $1 Language Differential
Wisconsin $15.50 + $1 Language Differential
West Virginia $15.00 + $1 Language Differential
Wyoming $15.00 + $1 Language Differential
At Dish, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests and make important connections, both in and out of work; Employee Resource Groups.
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Candidates need to successfully complete a pre-employment screen, which may include a drug test.
Posted on : 2022-08-12T04:18:20Z
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