Seasonal Sales & Service Professional - Remote Opportunity - Afternoon & Nighttime Shift

• Build client relationships by creating a welcoming and gracious ambiance.
• Acknowledge client wants and needs through collaborative dialogue and celebrate milestone events and use strategic selling skills to execute sales opportunities that create lifetime memories for our clients.
• Support the achievement of Sales Plan through consistent achievements and utilizing cross-selling and up-selling opportunities appropriately.
• Honor commitments as the client advocate between internal departments and business processing to resolve client dissatisfaction and build enduring relationships. Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and client s experience.
• Create loyalty to the Tiffany brand through consistently high communication quality as measured by internal scorecard metrics and external client feedback programs.
• Respond to client inquiries and concerns in a consistently efficient and accurate manner without compromising the Tiffany Experience.
• Display expertise in a multi-system, multi-tasking environment to manage calls, written correspondence and business processes. Consistently meet productivity requirements based on business needs and metrics for Contacts per Hours, Average Handle Time and After Call Work.
• Participates in departmental projects as needed.

NOTE: The hourly rate for this position is $18.00 an hour. This position is eligible for the Employee Purchase Program and, depending on location of employee, paid sick leave.