Company Description
Epsilon is the leader in outcome-based marketing. We enable marketing thats built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID, the most accurate and stable identity management platform representing 200+ million people, Epsilons award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the worlds top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit . Follow us on Twitter at @EpsilonMktg.
Job Description
_AT EPSILON, WE KNOW THE IMPORTANCE OF STANDING OUT FROM THE CROWD AND OUR CLIENT SERVICES ASSOCIATES ENSURE WE DO JUST THAT. SERVING AS LIAISONS BETWEEN OUR CLIENTS AND OUR COMPANY, OUR CLIENT SERVICE TEAMS KNOW THE IMPORTANCE OF MANAGING AND EXCEEDING CLIENT EXPECTATIONS. OUR ASSOCIATES HAVE A THOROUGH KNOWLEDGE OF OUR CLIENTS BUSINESS, THE CONSUMER, THE MARKETPLACE AND ALL ASPECTS OF THE INDUSTRY, INCLUDING CREATIVE, MEDIA, RESEARCH, DATA AND COMMERCIAL PRODUCTION. EPSILON CLIENT SERVICE PROFESSIONALS WORK IN A VARIETY OF ROLES. _
The Healthcare Vertical at Epsilon is currently seeking a SENIOR ACCOUNT MANAGER to join our team to support HCP Digital Campaigns for a US Pharma Healthcare Professional Client. The Senior Account Manager will act as the primary client liaison for one or more of our clients brands as their CRM Agency of Record Account Services Lead. The Sr. Account Manager must employ strong operations background, understanding how multi-channel campaigns work and lead teams to ensure campaigns execute based on client directives. They will deploy marketing initiatives using effective analysis and leadership of daily operational processes and leverage working relationships across the clients brand teams, Epsilon team members and other delivery partners. The individual must be a problem solver that takes initiative to solve business problems and identify efficiencies, providing clear direction to client and clear directions to the internal stakeholders at Epsilon.
ESSENTIAL FUNCTIONS
Primary point of contact for Epsilon as it relates to delivery of services for a brand / set of brands.
Communicates Epsilon project plan, requirements, milestones, dependencies, status, and risks to clients, client stakeholders and internal stake holders
Consults on tactical implementation of marketing programs
Partners with the Epsilon Strategy and Analytics teams to elevate and plan HCP CRM programs
Participate and/or lead meetings that include Epsilon, vendor partners, brands, and agencies to assist and facilitate the implementation of marketing programs.
Responsible working with brand team and delivery partner to develop campaign documentation including business rules, playbooks and metadata for all CRM campaigns
Identifies Data Requirements, Data issues and downstream implications to inbound/outbound data feeds
Maintain high standards of quality control, monitor process steps, review reporting, facilitate and provide consultation on fundamental marketing delivery.
Technical understanding. While not required to understand technical code, a strong foundation in the concepts of database technology, campaign management, and logical thinking with regards to data management and reporting
The ability to balance needs of multiple constituents to ensure program delivery and quality control to meet the organizational needs.
Superior organizational and interpersonal skills as well as strong written and verbal communication abilities in order to work with a broad array of client, agency and vendor contacts.
Excellent client service and problem-solving skills in order to minimize problem escalation to senior team members and ability to provide recommendations for resolution.
Demonstrated successful experience with file segmentation, direct mail production, email delivery and program troubleshooting.
QUALIFICATIONS:
5-7+ years experience in a direct marketing agency or direct marketing driven business, preferably healthcare/pharmaceutical.
Experience working with multiple vendors on complex, multi-channel programs such as IVR providers, call center providers, fulfillment vendors, email service providers, multiple agencies and data/technology providers.
Strategic marketing understanding including knowledge of CRM and integrated marketing programs.
Experience overseeing complex initiatives from inception to completion
Experience in program planning and project management/execution
Ability to multitask in a deadline-driven environment.
Willingness to dive in with hands-on work while driving initiatives.
Disciplined organizational skills in all aspects of job performance.
Strong multi-tasking abilities and exceptional attention to detail.
Qualifications
Additional Information
GREAT PEOPLE, DESERVE GREAT BENEFITS
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilons policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.
Applicants with criminal histories are welcome to apply.
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