Job Description: Job Description: In the Service Support Group you will be an integral part of a team that provides expertise for all complex service items, emphasizing point of service resolution. You will own the outcome for the customer and provide a personalized, frictionless experience to effectively resolve the customer need. In this role, you will have the opportunity to help our customers feel more confident, make clearer decisions, and achieve their own financial dreams. The Purpose of Your Role The Service Support team will be empowered and trained to resolve most issues at point of service, and will proactively reach out to customers to resolve not in good order items and other Fidelity identified issues. You will serve as a single point of contact to customers, providing a dedicated, compassionate, and balanced approach by building customer confidence and earning their trust. This includes: Owning the issue to completionProviding simple, easy solutions for complex requestsLeveraging comprehensive digital solutionsServicing the full spectrum of customer needs, including account set up, money movement, trading and establishing /updating account features Relocation assistance may be available for those who meet eligibility requirements The Expertise You HaveSeries 7 requiredSeries 63 or ability to obtain within 90 days2-3 years of previous financial services experience The Skills You BringAn ability to process transactions with efficiency and accuracyYour strong organizational skills and ability to prioritize decisions in a fast moving environmentCreative problem resolution skills with an ability to balance risk and the customer experienceYou are able to take ownership of complex situations that result in positive outcomes for the customerYou have experience in a team environment that fosters culture of peer to peer coaching, collaboration and recognition The Value You DeliverYou implement Fidelity's Service Support strategy by supporting the reactive and proactive needs of customers, and our front line associatesYou deliver the best customer experience in the financial services industry by quickly resolving issues and taking ownership to resolve more complex situationsYou correspond with customers through a number of channels including phone, letters and emails to quickly resolve the requestDeliver efficient and responsive resolution in the most effective way possible Our Investments in You We believe it is important to approach life holistically. Fidelitys greatest advantage is our people so our benefit programs(opens in a new tab) are designed to help you and your loved ones strike the right balance. Sound too good to be true? See for yourself and learn more about our benefits offerings: We offer a competitive total rewards package, including a stable base salary, to recognize associate achievementsClick to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments(opens in a new tab)Click here for a story about how we are helping our employees payback their student loan debt(opens in a new tab) COVID work policy Safety is our top priority, so this role will be fully remote for the short term. Once we can be together in person with fewer safety measures, this role will move to our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role. Dynamic working post pandemic Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so youll want to enjoy the benefits of coming together in person face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you. Learn More: Dynamic Working Certifications:Series 07 - FINRA, Series 63 - FINRA Company OverviewAt Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money. Join UsAt Fidelity, youll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. And you dont need a finance background to succeed at Fidelitywe offer a range of opportunities for learning and growth so you can build the career youve always imagined. We welcome associates from different backgrounds and with different perspectives to help us innovate and make a difference for our customers and our communities.We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @, or by calling 800-835-5099, prompt 2, option 2.
Posted on : 2021-10-25
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