ServiceNow GRC Analyst (BHJOB22048_632)

ITmPowered    Denver, CO
Job Description
ServiceNow GRC Business Analyst The ServiceNow GRC Business Analyst works within the ServiceNow platform team building out the overall ServiceNow platform, program, and capabilities including GRC, SecOps, and ITSM. This team runs the overall ServiceNow Platform and partners with IT Risk and Compliance, Information Security, IAM, Application, Infrastructure, and Business teams throughout the organization. The […]

ServiceNow GRC Business Analyst

The ServiceNow GRC Business Analyst works within the ServiceNow platform team building out the overall ServiceNow platform, program, and capabilities including GRC, SecOps, and ITSM. This team runs the overall ServiceNow Platform and partners with IT Risk and Compliance, Information Security, IAM, Application, Infrastructure, and Business teams throughout the organization. The IT Risk Assurance and Compliance team will use various modules within the ServiceNow platform to provide common operational governance, risk, and compliance management oversight to various business areas across the organization.

The ServicNow GRC Business Analyst will assist in the design and implementation of an enterprise ServiceNow Governance, Risk, and Compliance (GRC) platform. The right candidate is a Service focused individual who will develop great user experiences while ensuring appropriate overall program goals and policy requirements are met. This role will work across the Risk Assurance and Compliance team and the company as a whole, to understand and document user, technology and data requirements and work with implementation partners and internal technology teams to implement solutions. Support the implementation and embedding of a GRC tool in the organization by configuring, diagnosing, testing, analyzing and providing support during the user onboarding process. This person will also provide ongoing troubleshooting and provide end user assistance.

Principal Duties and Responsibilities

  • Lead scoping and requirements meetings with IT Risk Assurance, IT Compliance, CyberSecurity, and IT Audit to the gather the business requirements. Validate, and prioritize business requirements and functionality.
  • Generate clear ServiceNow Business Requirements (BRD’s), Functional Requirements (FRD’s), Technical Specifications, work flow diagrams, data flow diagrams, Test Cases. (Visio, Excel)
  • Translate BRD/FRDs/ tech Specs into Agile Use Cases, User Stories, and Agile SCRUM Sprint backlogs.
  • Groom backlogs into prioritized workable 2-week sprints. Provide realistic LOE to PMO. Attend daily standups and remove roadblocks.
  • Work with SNOW Admin and Dev team to maximize OOB configuration functionality, workflows, integrations.
  • During implementation, be a primary point of contact for implementation partners and internal business contacts in support of ServiceNow London, Kingston, and Madrid versions across Dev, QA, Prod environments.
  • Manage the implementation roadmap of enterprise ServiceNow GRC platform, including, but not limited to
    • Coordinating the mapping of policies and controls.
    • Working closely with SNOW Admin team and SNOW implementation partners to learn and fully understand system configuration.
    • Advise on what additional future modules and modifications of the GRC to meet the user’s requirements
  • Maintain knowledge of multiple frameworks and regulatory standards including but not limited to NIST CSF, ISO, GDPR, SOX, PCI, etc.
  • Perform User Acceptance Testing for newly implemented system functionality.
  • Act as a point of contact for all users as first level GRC support to support and advise on base functionality, data related matters and other technology issues and questions.
  • Develop standards for use of the GRC tool and facilitate demos and training sessions to ensure ServiceNow GRC is being used in accordance with established standards.
  • Create, maintain and publish relevant support documentation in order to assist the Business, Risk Management and Internal Audit teams.
  • After go-live, partner with key stakeholders to prioritize support and enhancement requests to mature and enhance the organization’s GRC capabilities within the application.
  • Evaluating potential new GRC use cases by working with business teams to analyze business processes, document functional requirements and relevant design documentation with recommended solution for new use case project work
  • Highlighting/identifying potential gaps in existing functionality or processes and work with stakeholders to find and implement solutions

Requirements

  • Bachelors degree in Computer Science, CIS, Engineering, Math, Business, or equivalent of education and experience sufficient to successfully perform the essential functions of the job.
  • ServiceNow Certified Implementation Specialist (GRC) – in current versions (Madrid, London, Kingston)
  • 5-7 years Business Systems Analysis – generating BRD, FRD, Tech Specs, Data mapping, UAT/Test, RTMs,
  • 3+yrs ServiceNow experience – Business, Systems Analyst, Administrator, Developer on ITSM, ITOM, GRC.
  • 1+Yr ServiceNow GRC platform experience, baseline functionality and configuration, Risk Management Scoping, mapping policies and controls, Unified Compliance Framework, Risk Creation and Scoring, Risk Authority and ownership, Continuous Monitoring Controls and Risks, Issue management, Policy Exception Handling, scoping Audit Engagements, and GRC homepages and reporting.
  • GRC background implementing, configuring, upgrading other GRC platforms – Archer, MetricStream, etc.
  • Solid understanding of GRC processes, users/use cases, policy & controls mapping, UCF, Audit/Risk Assessment processes – scoping, planning, fieldwork, reporting, Risk Exception.
  • ServiceNow version Upgrade experience; Madrid, London, Kingston, Jakarta, (DEV/QA/PROD)
  • ServiceNow integration, automation, and workflows; Creation and modification of various Users, Role design, permissions, Access Controls (ACL’s), Business Rules.
  • Experience in Information Technology using ITSM or ITIL best practices
  • Working knowledge of IT Service Management Processes, various reporting tools, incident/problem and call tracking systems, tools and methodologies
  • Preferred foundational knowledge of agile methodology – SCRUM, SAFe, Agile, Sprints, Stories, backlog grooming, burndowns, daily standups – JIRA/Rally.
  • Knowledge and use of MS Office and Visio, and skills to use them effectively

Logistics:

  • Local Denver resources only. On site only. No remote.
  • No sub- No sponsorship available.


Thu, 08 Aug 2019 05:35:19 GMT

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