Sr Technical Business Analyst - Revenue Cycle Applications

Allscripts    Melville, NY
Job Description

Overview

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
Team Overview:
The Technical Business Analysis (TBA) team provides in-depth technical analysis and technical deliverables working collaboratively with Northwell business and technical teams and vendors. The primary technical deliverable produced is the Technical Design Document which is used for development, testing, support, and reference. The members of the TBA team serve in a liaison role between technical and non-technical partners and present complex material in a clear and understandable manner. Delivered technology solutions meet customer needs, expected delivery dates, and exceptional quality standards.
Position Overview:
The primary purpose of this role is responsibility for creating the business and/or functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and exceptional quality standards.
Remote candidates will be considered. Will be required to travel to NY office on occasion.

Responsibilities

  • Work in a large Health System supporting the IT Revenue Cycle Applications Team
  • Follow SDLC process, scope out project; gather business requirements; produce highly-detailed technical and functional design document; and other project related artifacts.
  • Manage technical requests and produce analysis and design documentation for updates/enhancements to existing applications
  • Elicit Requirements by deterring Functional and Non-Functional requirements; utilizing appropriate modeling techniques and existing templates for documentation;
  • Verify solution meets requirements by implanting and managing changes to achieve project outputs; conducting comprehensive requirements review and verifying solution meets requirements; reviewing test cases
  • Act as a liaison between client and technical solutions/support groups, using advanced communication skills to elicit, document, analyze and validate client requirements.
  • Ability to present complex or technical material in an understandable manner to a variety of audience.
  • Collaborate with application developers, application support, architects, and other functional business analysts to gather requirements and organize them into development/enhancement phases.
  • In conjunction with IT application teams, improves systems by studying current practices and designing modifications and continue to drive efficiencies and process improvement
  • Recommends operational and system controls by identifying problems and writing improved procedures.
  • Identify, communicate and resolve issues and risks as they arise anywhere in the end to end process.
  • In conjunction with IT application teams, maintains system protocols by writing and updating procedures.
  • In conjunction with IT application teams, writes and maintains user documentation; help desk knowledge base articles and assets; and internal IT support documentation
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

These are consistent accountabilities for all staff.
  • Assist in supporting activations and rollouts.
  • Consistent efforts to deliver quality solutions as per agreed scope.
  • Customer focus and close alignment with the customers’ business objectives.
  • Ensure efforts to continually improve domain knowledge.
  • Ensure the quality of the deliverables as per the defined defects standards
  • Document issues with resolutions and share with team members to improve team productivity.
  • Provide data to generate team performance metrics.
  • Knowledge transfer with other team members to improve overall team education level
  • Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
  • Adherence to the defined standards.
  • Take initiative and drives to bring to logical conclusion; proactive approach.
  • Provide accurate and timely information and escalates when there are issues.
  • Actively participate in meetings and make valuable contribution.

Qualifications

Academic and Professional Qualifications:
  • BA or BS degree preferred and/or other relevant combination of training and experience.

Experience:
  • 2-5years industry experience preferred
  • 5-10 years practical experience in providing business process and functional support for assigned product preferred
  • Seven to ten years of combined programming and business analyst experience
  • Direct experience writing technical design, business requirement, and analysis documents is must
  • Experience working within collaborative environments supporting Application Managers, Developers, and Quality Assurance Engineers throughout the product/project development lifecycle.
  • Demonstrated experience prioritizing competing demands from stakeholders with the ability to resolve conflicts
  • Keen attention to detail, a passion for quality, a love for collaboration, a desire to always improve, and a problem-solving mind-set
  • Healthcare background specializing in Hospital Revenue Cycle Operations and Systems is plus
  • Strong problem solving, interpersonal skills and analytical skills
  • Excellent oral, written and presentation skills
  • Proven track record handling multiple assignments
  • Ability to thrive in a fast-paced and demanding client environment
  • Must have Relational Database knowledge
  • Must have strong Excel, Visio, PowerPoint, MS Word and MS Access knowledge
  • Understanding of Database and Application architecture
  • Business Process Design
Travel Requirements:
  • May require local travel
  • May require other travel for business needs

Working Arrangements:
  • May require after hours on call support
  • Work is performed in a standard office environment with minimal exposure to health or safety hazards

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.
Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.
From a VEVRAA Federal Contractor We request Priority Referral of Protected Veterans

Tue, 28 May 2019 19:48:32 GMT

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