System Support Analyst

Related Companies    New York, NY
Job Description

Related Companies is a global real estate and lifestyle company defined by innovation and the most prominent privately-owned real estate firm in the United States. Formed over 40 years ago, Related is a fully-integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales. Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi and London, and boasts a team of approximately 4,000 professionals. With over $60 billion in assets owned or under development including the 28-acre Hudson Yards neighborhood on Manhattan’s West Side, The Grand and Related Santa Clara in California and The 78 in Chicago. Related was recently named to Fast Company Magazine’s list of the 50 Most Innovative Companies in the World. For more information about Related, please visit


Your role within the company:Hudson Yards is currently seeking a System Support Analyst who will play a key role in supporting the daily operations and configuration of the attractions’ ticketing system. Reporting directly to the Director of System Operations, the Analyst will also assist the Director with installation and troubleshooting of hardware and software to ensure a smooth operation, work with staff and vendors to troubleshoot issues and assist in performing upgrades and implementations. This position is a great opportunity for someone who loves box office operations wanting to expand their technology skill set.
Daily responsibilities:
  • Application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications
  • Document, analyze, test and/or modify computer systems and programs based on and related to user or system design specifications
  • Document, test and/or modify computer programs related to machine operating systems
  • Understand and effectively discuss services and software provided by IT services
  • Flexibility and comfort in being on-call in case of emergency and in working non-traditional hours as needed (some nights and weekends)
  • Work with Director of System Operations to provide technical (hardware, software, connectivity) solutions
  • Assist in preparing and deploying computers and peripherals for staff, including configuration
  • Assist with hardware and software asset tracking and inventory management
  • Provide a high level of customer service while supporting the attraction and staff in a fastpaced environment.
  • Coordinate the repair and maintenance of ticketing equipment with outside vendors.
  • Communicate frequently with end users as well as with local support teams to ensure reliability and functionality of systems and programs.
  • Maintain configurations of all POS laptop, tablet and desktop computer systems.
  • Assist Director in documenting and updating technology related instructions/procedures/knowledge articles as required


  • Exposure to CRM and POS technology, Gateway Galaxy Ticketing System a plus.
  • Excellent technical troubleshooting and critical thinking skills.
  • Proficient with Microsoft Suite products a must, such as Windows Operating Systems, Office, Microsoft Active Directory, Exchange, Microsoft SQL, etc. MAC OSX a plus.
  • Basic Understanding of SQL Queries and databases
  • Proficient with the installation of computer hardware and software. 1-4 years working in a Helpdesk environment, utilizing Bomgar a plus.
  • Ability to work independently and as part of a team.
  • Excellent communication skills, both written and verbal.
  • Must be organized and capable of working in a fast-paced environment.
  • Available to work a flexible schedule that meets the needs of the business including late evenings, holidays, weekends.
Benefits and features
  • Incentive bonus program
  • Training and development programs
  • Benefits including: Medical, Dental, Life & Disability, Paid Time Off, 401(K), Flexible Spending Accounts Employee Recognition & Wellness Programs


Related is an Equal Opportunity Employer

Tue, 09 Jul 2019 23:26:05 GMT

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