Technical Specialist

HCL Technologies    Virginia
Job Description
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Wed, 09 Jan 2019 21:34:59 GMT

This job posting is no longer available on Jobrino.
Find similar jobs: on Job Search

Recent from Blog

The Jobrino blog is written with jobseeker and employers in mind to enable them to realize their full potential. Jobrino blog is your one-stop destination to find new research about the workplace and the latest insights into the employment market.

6 Coolest Entry Level Jobs To Apply For In 2018

Time flies doesn’t it? We’re almost through a quarter of 2018! However, the minutes and hours only drag slowly when you’re in a job that doesn’t quite fit your dreams or your lifestyle. Quit wasting your energy in a job that doesn’t satisfy you or...

Read more

Top 26 Ways To Find Right Internship – Gaining Experience through Internships

Internships are investments in your future. In today’s ruthlessly competitive economy, it becomes vital that students make an internship their top priority. First important point is how to get an internship? Internship season is upon students and recent graduates. ...

Read more

5 Valid Reasons for Changing Jobs in USA

Answering the question, “Why do you want to change jobs?” while sitting in a job interview can be quite uneasy and uncomfortable for you. The hiring managers will naturally be curious as to why you wish to change jobs and want to hear the right reasons from you. ...

Read more

8 Tips On How To Stay Focused At Work

“When you start your morning with intention you can bring your morning”wins” with you into the rest of the day” How you handle the ...

Read more