Position Technical Support Location Jacksonville, FloridaChandler, Arizona Duration Long Term Job Description Responsible for level one technology support in a global support services inbound call center environment. This individual is responsible for providing first level diagnosis and troubleshooting (hardware, software, and mobile devices) to support the functionality of internal associates and their tools. Key Responsibilities Troubleshoot hardwaresoftware via telephone andor live chat for employees and consultants worldwide Ability to utilize multiple resources to determine cause and resolution of technology breakfix items (including basic how-to's) Technology knowledge may include, but not limited to Windows 7XP10, Mac OS X, Microsoft Office, CiscoVOIP telephony, Blackberry, Android, iOS (iPadiPhone), and incident management systems Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service Key Skills and Experience Excellent written and verbal communication skills Detailed oriented Minimal issues with attendancetardiness Desired experience in Microsoft Office application suite 1-2 yearsrsquo experience desired in information technology, but not required (In-house training will be conducted) 1-3 yearsrsquo experience desired in Customer Service, preferred Experience in a call center environment Qualification Rating Qualification Rating
Posted on : 1 month ago
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