Technology Operations Analyst - End User Compute

Children's Mercy    Kansas City, MO
Job Description

Job Responsibilities:

The IT Technology Operations (TechOps) Analyst is part of a highly technical staff that is responsible for incidents and requests escalated from the Service Desk or Operations teams for Core Infrastructure, End User Compute, Network, and Telecommunication technologies.

  • Incident Management & Problem Management
  • Work on Incidents escalated from the Service Desk or Operations teams.
  • Work on the problem management process to eliminate recurring Incidents through the identification of root cause and subsequent resolution.
  • Performs the diagnosis of basic through complex problems by using advanced troubleshooting techniques, either by connecting to a devices remotely or by visiting them directly; consults with team members when additional help is needed
  • Utilize technical expertise and tools to troubleshoot and diagnose system problems and repair systems. Provide technical advice to the user community and other support personnel.
  • Work within and outside the TechOps team as needed to restore the service to the previous stage as early as possible.
  • Request Management
  • Work on all ServiceNow requests, including adds, moves, changes, and decommissions.
  • Provide excellent customer service by responding to and efficiently resolving client issues and requests
  • Event Management
  • Respond to all changes of state that have significance and determine the appropriate control actions.

Job Requirements:

Bachelor s degree and 3-5 years’ experience

5 or more years’ experience could be accepted in lieu of a degree

Preferred Knowledge and experience:

  • Active Directory
  • Citrix
  • SCCM
  • VMWare
  • O365
  • Microsoft OS
  • Printing (Server, Drivers)

Preferred Certifications

  • MCSA or MDAA for Win10
  • CompTIA A+
  • VCP for VMWare
  • ITIL Foundation

EEO Employer/Disabled/Vet


Fri, 23 Aug 2019 00:57:44 GMT

This job posting is no longer available on Jobrino.
Find similar jobs: on Job Search

Recent from Blog

The Jobrino blog is written with jobseeker and employers in mind to enable them to realize their full potential. Jobrino blog is your one-stop destination to find new research about the workplace and the latest insights into the employment market.

Top Medical Careers in Demand | Jobs in the medical field that pay well

Regardless of the economic woes, the healthcare industry with highest paying jobs is one of those very few industries which always hires at an alarming rate and continue to thrive. Therefore, it wouldn’t be unfair to say that healthcare is one of the fastest growing careers in the US. ...

Read more

5 Valid Reasons for Changing Jobs in USA

Answering the question, “Why do you want to change jobs?” while sitting in a job interview can be quite uneasy and uncomfortable for you. The hiring managers will naturally be curious as to why you wish to change jobs and want to hear the right reasons from you. ...

Read more

A Step by Step Guide on How to Write Resume [ 2018 ]

Not sure how to write resume to find a jobs in your field? Need right and structured information on how to write resume for your future job? This article can help you write effective and step by step resume that maximize the chances of getting interview and being ...

Read more

Art of Writing Job Description

In today’s closely constrained market posting jobs does not guarantee applicants. Companies hunting for best and most qualified talents have lot more to do than simply advertising their job opening and waiting for resumes flooding in. Your prospect talents are ...

Read more