Teller - Branch Float - Fletcher/Hendersonville

United Federal Credit Union    Fletcher, NC
Job Description

The Teller is responsible for providing quality member service, accepting and accurately processing counter transactions and meeting established sales referral goals for Credit Union products.

Essential Functions, in Priority Order

(Majority of duties, but not meant to be all inclusive or prevent other duties from being assigned as necessary)

  • Complete members' transactions at the teller window with accuracy, timeliness, courtesy, confidentiality and professionalism. Time: 40%
  • Meet established sales referral goals as assigned by Branch Manager. Time: 35%
  • Open and close the branch and perform general account maintenance. Maintain and balance cash drawer, operating cash dispense machine, buying and selling cash to the vault, verifying cash and keeping cash in an orderly manner. Time: 25%
  • Education and experience (Minimum education and experience required to perform the duties of this position)

  • High school diploma or equivalent.
  • Minimum of one year cash handling preferred
  • Minimum of one year customer service experience required.
  • Sales or referral experience with proven results.
  • Required Skills

    Knowledge, Skills and Abilities

    (Minimum technical and communication skill levels and licenses/certificates normally required to perform the duties of this position)

  • Honesty and integrity
  • Basic knowledge of math.
  • Working knowledge with ten-key calculator, computer keyboard and computer programs such as Microsoft Word, Outlook and Internet.
  • Ability to interact with members in a positive, professional manner.
  • Strong belief in and commitment to quality customer service.
  • Ability to enjoy dealing with a wide variety of people.
  • Knowledge of Credit Union products and services.
  • Ability to engage members in conversations to increase product penetration.
  • Self motivated with demonstrated referral skills.
  • Valid driver’s license required.
  • Mental Requirements

  • Ability to analyze member accounts to determine needs.
  • Understanding of banking regulations, Credit Union systems and procedures.
  • Ability to work under pressure.
  • Proven problem-solving abilities.
  • Ability to concentrate in a multi-task environment.
  • Ability to maintain a positive attitude and professional image.
  • Capable of empathizing with members, being patient and caring.
  • Tools and Equipment Used

  • All available general office equipment as needed.
  • All available computer software and hardware as needed.
  • Cash dispense machine.
  • Drive-thru equipment.
  • Working Relationships/Contacts (Positions with which incumbent has frequent contact)

  • Daily, personal contact with Credit Union members.
  • Daily, personal/written/phone contact with Credit Union staff.
  • Daily, personal/written/phone contact with Credit Union managers.
  • Physical Demands (Physical effort generally associated with this position)

    Work involves standing for long periods of time and the need to have mobility throughout the Credit Union. There is potential for eyestrain from reading the computer screen. Manual dexterity is critical when handling cash and working with Branch Services equipment. Increased workload during busy times may cause increased stress levels. Ability to lift 50 pounds needed when lifting coin bags.

    Working Conditions

    (Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position)

    Internal - work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.

    External – This position will require travel to branches with the region. Information on environmental conditions is not available.

    Required Experience

    Tue, 16 Apr 2019 05:55:45 GMT

    Recent from Blog

    The Jobrino blog is written with jobseeker and employers in mind to enable them to realize their full potential. Jobrino blog is your one-stop destination to find new research about the workplace and the latest insights into the employment market.

    7 Tips on How to Ace a Video Job Interview

    In today’s age, a video job interview is almost as common as an in-person interview. Most of these remote-friendly companies may not in your local area. Therefore, the interview process is done ...

    Read more

    5 Career Tips for Aspiring Data Scientists

    According to a report by IBM, the demand for data scientists will soar 28% by 2020. Also, the number of Data Science and Analytics job listings is projected to grow by nearly 364,000 listings to approximately 2,720,000. Since the Harvard Business Review gave the title of ...

    Read more

    What to Do If You Are Late For an Interview | Job Interview Tips

    Arriving late to a job interview can be a difficult situation to recover from. However, there are a few things that you can do to bring the interview back into your favour. Inform your interviewer in advance by explaining your situation, you may be able to be ...

    Read more

    Salary Questions All Managers Should Be Prepared to Answer

    Monetary factors play a major role in attracting quality job candidates and retaining the best employees. You cannot lure the potential job candidates if...

    Read more