Tier 1 Help Desk Support

Evolver Inc.    San Francisco, CA
Job Description


Evolver is a technology company serving the Federal, Commercial, and Legal markets that addresses client challenges in the present and transitions clients into the future by introducing efficient and effective IT solutions. Established in 2000, Evolver has successfully grown to be a trusted technology leader. Evolver’s efforts and growth have been recognized by leading publications and organizations, including Inc. 5000 for five consecutive years, and most recently “Future 50 from SmartCEO. With a dedicated focus on client satisfaction, Evolver has proven its value time and time again, from managing day-to-day operations to skillfully navigating the implementation and support of new technologies. Evolver’s core competencies are infrastructure, application development, cybersecurity, cloud, end-user support, data analytics and legal services.

We believe our employees are key to our success and continued growth. We attract and retain our diverse workforce by promoting a work-life balance with generous and flexible time off, competitive compensation and benefits, and a commitment to professional development. When you join Evolver, you join a community of talented and dedicated individuals whose abilities, skills, and actions contribute to the success of the company.
Evolver is seeking a Help Desk Support Assistant to join our team and work onsite in San Francisco, CA.

Essential Job Duties and Responsibilities

Evolver, Inc. has an Immediate Opening for a Help Desk Support supporting our IT Group client on their site located in San Francisco, CA.Responsibilities:Seeking Help Desk Assistant experienced in phone support for IT Division. Assigning ticketing system prioritizing and assisting internal employees with troubleshooting and escalation as needed. Help Desk Assistant should be able to support related technologies, including use of ticketing systems and follow up on urgent requests. Must be able to work collaboratively with excellent verbal and written communication skills among diverse teams. The position involves meeting service levels for a broad range of technology, and providing capacity management to support business growth.

Minimum Qualifications and Requirements

  • Troubleshoot and resolve systems hardware, software, and connectivity problems.
  • Provide direct level Tier 1 support of Windows Enterprise applications including IM and Microsoft Products.
  • Working knowledge of DNS, DFS, and DHCP, preferred
  • Working knowledge of Active Directory services and its supporting infrastructure including identity management, and permissions
  • Maintains up-to-date documentation for all Service Desk related processes
  • Performs work in a customer service oriented manner and maintains a professional approach regarding all matters.
  • Remains adaptable and flexible in acceptance of changes in techniques and procedures.

Technical Requirements (required and desired)

  • One to Four years of relevant experience
  • Bachelor’s degree in IT or related field preferred
  • Good oral and written communication skills and demonstrated ability to document and present same to leadership when requested
Desirable certifications include (Not Required)
  • Microsoft Certified Professional (MCP),
  • IT Professional (MCITP)

EOE Statement

At Evolver, we foster teamwork, growth, individuality and entrepreneurialism. We value employee opinions and encourage them to make a difference by getting involved and being thought-leaders. As a part of the Evolver team, we actively promote a working and learning environment that supports a highly qualified workforce and a quality of work life that is based on trust and respect for all employees resulting in a healthy and trusting organizational culture.

Evolver, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. Evolver offers a comprehensive benefits plan including (but not limited to): medical, dental, vision, 401(k), life, AD&D and short term and long term disability insurance.

Fri, 23 Aug 2019 01:14:35 GMT

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