Training Manager

FOCUS Brands    Atlanta, GA
Job Description

The McAlister's Field Training Manager delivers training for new restaurant openings, new product testing and implementation, promotions, and policy and procedure implementation across company and franchise locations to help drive the achievement of the brand's goals and objectives.



Work Cycle

% of Time Spent


New Restaurant Opening Support

  • Provide new restaurant opening training and support during training week (1 week prior to opening) and opening week (opening day and 1 week after opening). Continue to provide support to restaurant management team and franchise operating partner after the restaurant is opened.
  • Manage a team of up to 6 Certified Deli Trainers (CDTs) while conducting the training and opening support at new restaurant openings.
  • Collects and submits training records for to the Operational Training and Support team.
  • Reviews content and makes necessary adjustments to new restaurant opening materials to best address any cultural and linguistic issues - while keeping the integrity of the content.
  • Monthly



    Field Training Management

  • Provide input and subject matter expertise to help the Operational Training and Support team better understand the brand's field learning needs.
  • Work with Director and Operational Training and Support team to build an annual training plan; monitors changes in plan and adjusts accordingly.
  • Makes recommendations on revising learning programs and delivery techniques to ensure the curriculum and methods are relevant and up-to-date.
  • Assists with the tracking of certification/re-certification of certifications, training programs, and Certified Training Locations.
  • 20%

    Delivers and Evaluates Training Programs

  • Creates/develops training materials reflecting the needs of the business
  • Create content to support restaurant openings, promotions, initiatives, operating systems, etc.
  • Attends train-the-trainer programs to learn new training materials and content requirements.
  • Delivers operational training and re-fresher training programs that effectively transfers knowledge, increases skills and performance, and engages attendees in the importance and value of the materials.
  • Coordinates training sessions (e.g. communications, schedules, meeting rooms, participant information, workbooks, etc.) to ensure logistics are invisible and to support the environment for optimal learning.
  • Evaluates course content accuracy, appropriateness, attendee engagement, and alignment with learning objectives and business needs.
  • Provides regular reporting on the training.
  • 20%

    Strategic Impact and Innovation:

  • Analyze training needs to recommend new training programs and/or modifications and improvements to existing programs.
  • Participate on cross-functional project teams in support of strategic goals.
  • Maintain awareness of industry trends and technology available that could result in a reduced cost of training, make efficiency improvements to current processes, and make learning fun and impactful. Make recommendations as needed.
  • Champions the training function within the business, while building relationships with cross-functional team members and franchisees, both inside and outside of scheduled project work, to help gain insight, identify needs and create best-in-class learning solutions.
  • Monthly










  • Ability to travel up to 90% of the time, and work nights and weekends as needed for opening and training events.
  • Presentation skills and the ability to effectively present training content and facilitate participants' learning.
  • Experience with Microsoft Office Suite, including Excel, Word, and PowerPoint. Experience with Adobe Suite software, including Acrobat, a plus.
  • Ability to develop and maintain positive business relationships and foster an environment of mutual respect, understanding, and support.
  • Ability to convey clear, concise information in verbal, written, electronic, and other communication formats; ability to demonstrate active listening while engaging others.
  • Ability to adapt and adjust planned work through work demands, competing priorities, and tight deadlines; ability to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies.
  • Ability to anticipate and responds to the needs of stakeholders (e.g. internal and external customers, etc.) in a timely manner.
  • Knowledge of cultural and linguistic issues that must be addressed when working with various groups.

  • Thu, 14 Mar 2019 20:35:27 GMT

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