Voice/Network Technician

Digital Agent    Atlanta, GA
Job Description

Who we are

Digital Agent is an Atlanta-based IT, phone, and internet solutions provider offering a full suite of technology and telephony services to local and regional businesses. Founded in 1998, Digital Agent is modeled like a family-run business with a commitment to old-fashioned service values and geeking out over the latest technology out there.


We’re looking for an early career Network Engineer to man the front lines for onsite network installation, management, and support to our client base. This person will be responsible for ongoing support of all voice and data products and services including phones, phone systems, internet circuits and peripherals, such as switches, routers, WAPs, and other items necessary for our clients to effectively utilize phone and internet in their business. The majority of this person’s days will be providing remote support and troubleshooting in cooperation with our Voice & Data support team at our office each day with work from home opportunities down the road. This person will also report directly to client sites for onsite service. This is a great opportunity for the person who enjoys interacting with the end users, seeing an issue from beginning to end, and truly saving the day for our clients.

What will I be doing?

1. Customer Technical Support

  • Providing remote and onsite support to our client base as a collaborative member of the Voice & Data team
  • Configure, troubleshoot, and maintain phone systems, internet circuits, network hardware and software
  • Explain complicated solutions to end users in a way which always maintains an excellent customer experience
  • Proactively monitor clients’ networks in an effort to reach out to the client before they notice interferences

2. Project Implementation

  • Travel to customer sites, as needed, to assist with new customer turn-up and other adds/moves/changes
  • Manage server installations, installation of desk phones, network systems, etc.
  • Must be a critical thinker as many onsite installation projects require problem solving and troubleshooting on the go

3. Be accountable with your time

  • Ability to prioritize the client’s experience above everything else
  • Must have strong attention to detail and follow through on documentation
  • Passionate for learning and updating technical knowledge


  • Demonstrate strong verbal and written communication skills
  • Willing to work on a rotating on-call schedule as necessary
  • Willing to travel to customer sites about 40% of the time
  • Firewall, IP PBX experience preferred, but not necessary
  • Must have a related bachelor’s degree or 3-5 years of experience with voice networks

Icing on the cake:

  • Familiar with common networking concepts (IP, subnets, NAT, DHCP, DNS, routing, LAN switching, firewalls) and VoIP concepts (SIP, IP phones)
  • Experience with Digium Switchvox, Broadsoft or a similar phone system admin experience
  • Ability to maintain professionalism in challenging situations

Why join us?

  • Named Best Places to Work in Atlanta two years in a row (2018, 2019)
  • Relaxed dress code and ability to work from home
  • Office is walking distance from the Battery at Suntrust Park
  • Employee trivia and other fun events throughout the year
  • Collaborative team environment
  • Company-paid employee health benefits
  • Company-paid life and long-term disability coverage
  • Employee wellness program

Digital Agent, LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


Job Type: Full-time


  • relevant: 1 year (Preferred)
  • Network Technician: 1 year (Preferred)


  • Bachelor s (Required)


  • Atlanta, GA (Required)


  • English (Required)

Work authorization:

  • United States (Required)

Required travel:

  • 50% (Preferred)

Work Location:

  • One location

Thu, 22 Aug 2019 21:35:49 GMT

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