WebRTC Solution Engineer

callstats.io    Boston, MA
Job Description

Looking for remote work in Networking Engineering Support, Pre- and Post-Sales Engineering, and building WebRTC apps? Flexible hours and locations

callstats.io, a globally distributed SaaS startup in WebRTC analytics space, is hiring for a Solution Engineer to work in our Sales and Technical Accounts team.

We develop products that measure and manage the performance of real-time multimedia communications, and work with industry verticals like team communication and contact centers. The callstats.io analytics product collects over 1 billion WebRTC data points monthly and is integrated into all leading CPaaS platforms and SDKs.

This year, we are providing our customers with even more data and control over their products with new machine learning insights and features.

The Role

You will work closely with our customers identifying quickest ways to get them integrated with callstats.io. In addition, you’ll work with our Sales, Product, and Engineering teams to improve our customer experience.

Furthermore, you will provide dedicated support and insights to our customers when issues arise. Lastly, you will build and execute Sales strategies in close collaboration with our Sales team.

This is a key position in our team, working multidisciplinary across the Business and Engineering teams. The team is distributed between Europe and the Americas, and we’ll rely on you to build and scale our North American Solution Engineering strategy.

Examples of the types of work you’d be doing

  • Qualify customers based on technology fit and ability to integrate callstats.io
  • Provide off the shelf solutions to prospects
  • Provide integration support to callstats.io customers
  • Work with Sales to provide technical solutions to non-standard opportunities (this could be for example, legacy telephony systems or more in-depth solutions using our REST API for native platforms)
  • Work with Sales to execute a two-pronged sales strategy, simultaneously target both business buyer personas (Account Executive) and technical buyer personas (you)
  • Work with Product in identifying new features or improvements, perform QA for the new features with a customer oriented mindset, and suggest a feature roadmap based on customer interaction.
  • Together with our Technical Accounts (TAM) team, understand and promote adoption of our solutions across the customer organization and especially with technical personas demonstrations, develop use cases, etc
  • Assist TAMs by proactively monitor integrated customers’ performance and usage to identify potential issues.
  • *What we expect from you*

  • Experience in working with WebRTC API
  • 2-3 years of experience in Solution or Service Engineering positions
  • Ideally, degree studies in networking or equivalent proficiency
  • Proficiency in Javascript and the toolchain
  • Experience with developing and managing customer relationships with high profile accounts
  • Self-starter attitude and the ability to work asynchronously in a remote team
  • Extra skills that we value

  • Experience in Android or iOS development
  • Reported bugs for a WebRTC code base
  • Contributed code or documentation for an open source WebRTC code base
  • Experience working in a remote team
  • Job Type: Full-time

    Salary: $90,000.00 to $100,000.00 /year

    Experience:

  • Solution Engineering: 2 years (Required)
  • WebRTC: 1 year (Required)
  • Language:

  • English (Required)
  • Billing cycle:

  • Monthly
  • Sales cycle:

  • 3 to 9 months
  • Typical deal size:

  • $50-99k
  • Sales environment(s):

  • Home
  • Onboarding time:

  • 1-3 months
  • Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Other types of insurance
  • Flexible schedules
  • Others
  • Paid Training:

  • Yes
  • Management:

  • Team Lead

  • Tue, 23 Apr 2019 09:49:59 GMT

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